Terms and Conditions
Welcome to Heritage Wine Vault!
These terms and conditions outline the rules that you must adhere to when:
1. Using this website;
2. Benefiting from the services of Heritage Wine Vault, including but not limited to the distribution and sale of fine wines;
3. Interacting in any other way with our products.
By using this website or benefiting from our services or products, you explicitly confirm that you have read, understood, and accepted these terms.
IMPORTANT: If you do not agree with these terms, we kindly request that you refrain from using our services. Heritage Wine Vault is not liable for any damages of any nature resulting from non-compliance with these terms. These terms govern the use of our website and services, including the distribution and sale of fine wines. Accessing or using our website and services implies your agreement to these Terms and Conditions. If you disagree, please refrain from using our services.
1. General Information
Heritage Wine Vault (referred to as “we,” “our,” or “the Company”) is a distributor of premium wines. These Terms and Conditions apply to all users accessing or using our website or services, whether registered customers or not.
2. Services Offered
Heritage Wine Vault provides a range of services, including but not limited to:
- Distribution of fine wines to clients.
- Investment consultation in wines and collections.
- Assistance with wine purchases and sales.
- Storage and preservation services for wines.
- Marketing and promotional support related to wine distribution.
By using our services, you acknowledge that the offerings are provided “as is,” based on availability, and we reserve the right to modify, update, or discontinue any aspect of our services at any time without prior notice.
3. Delivery and Shipping
We offer product delivery in the regions where we operate. Delivery times and costs depend on the destination and order size. We strive to process orders promptly, but delivery times may vary.
You are responsible for ensuring that the provided delivery address is accurate and complete. Heritage Wine Vault is not responsible for delays caused by incorrect addresses or other issues beyond our control.
4. Returns and Refunds
We aim to ensure your satisfaction with your purchase. If you identify any non-conformity, errors, or other inconveniences with the product:
- If you are not completely satisfied with your order, please contact us within 30 calendar days of receiving the products for return instructions.
- Returned products must be in their original condition, and you are responsible for return shipping costs unless the product is defective or damaged.
- Refunds will be issued to the original payment method after we inspect the returned products.
5. User Conduct
When using our website, the following actions are strictly prohibited:
- Violating any applicable laws or regulations.
- Impersonating another person or entity, thereby misleading others about your identity or our representatives.
- Interfering with the operation of our website or services, including uploading viruses or harmful code.
- Engaging in activities that could damage or disrupt our servers or networks.
- Undertaking actions that could harm the commercial image, professional reputation, administration, or employees of Heritage Wine Vault.
We reserve the right to suspend or terminate your account if we suspect violations of these Terms and Conditions.
6. Intellectual Property
All content on the Heritage Wine Vault website, including text, images, logos, trademarks, and other materials, is the exclusive intellectual property of Heritage Wine Vault or its licensors. You are not permitted to use, copy, or distribute any such content without our prior consent.
7. Limitation of Liability
Heritage Wine Vault is not liable for any direct, indirect, incidental, special, or consequential damages arising from or related to your use of our website or services, even if we have been informed of the possibility of such damages.
We do not guarantee the availability or accuracy of our website or services and are not responsible for errors, interruptions, or delays.
8. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy, which describes how we collect, use, and protect your personal data. By using our website and services, you agree to the terms of our Privacy Policy.
9. Indemnification
You agree to indemnify and hold harmless Heritage Wine Vault, its affiliates, directors, employees, and agents from any claims, liabilities, damages, or expenses (including legal fees) arising from your use of our website, violation of these Terms and Conditions, or infringement of third-party intellectual property rights.
10. Modifications
We may update or modify these Terms and Conditions periodically as needed. Any changes will be posted on this page with the date of the latest revision indicated below. Continued use of our website after any changes constitutes acceptance of the updated terms.
11. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the Republic of Moldova. Any disputes arising from or related to these terms or the activities of Heritage Wine Vault will be resolved by the competent courts in Chișinău or the International Commercial Arbitration Court at the Chamber of Commerce and Industry of the Republic of Moldova.
12. Contact
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Heritage Wine Vault
Email: [contact@heritagewinevault.com]
Last Updated: December 3, 2024